Refund policy

Refund & Return Policy

No Returns. No Refunds. All Sales Are Final.

Due to the nature of our fishing baits and terminal tackle products, all sales are final.

We do not accept:

Returns
Exchanges
Refund requests
Order cancellations after purchase

Our products are classified as terminal fishing goods and may be exposed to water, scent, heat, handling, and outdoor elements. Because of this, returned items cannot be resold for safety and quality reasons.

Please double-check your order before completing your purchase.

Damaged, Defective, or Incorrect Items

We stand behind what we ship.

If you receive:

A damaged item
A defective product
The wrong item

You must contact us within 24 hours of delivery confirmation.

To file a claim, email:
📧 freshwaterbaits@gmail.com

Include:

Order number
Clear photos of the product
Clear photo of packaging
Description of the issue

Failure to provide photos within 24 hours may result in denial of the claim.

If approved, we will:

Replace the item, or
Issue store credit at our discretion

Refunds to the original payment method are not guaranteed and are issued only in rare circumstances at our sole discretion.

Shipping Responsibility

We are not responsible for:

Carrier delays
Lost packages in transit
Stolen packages after delivery
Incorrect addresses entered at checkout

If your tracking shows “Delivered,” responsibility transfers to the customer.

Chargebacks & Payment Disputes

By completing your purchase, you agree to this policy. Filing a chargeback without contacting us first may result in being permanently banned from future purchases.

Questions Before Ordering?

If you’re unsure about a product, message us before purchasing. We’re happy to help you choose the right bait for your setup.

We appreciate your support and understanding.

If you tell me your brand name, I can brand this up so it sounds more professional and high-level — especially if you're trying to build your fishing brand long-term. 🎣